Product warranty policy

Please check carefully the goods, compare the product with the sales invoice, warranty card (if any) before receiving the goods to ensure your interests in Exchanging/Returning and Product Warranty products, and contact the Warranty department with the information: 0914.380.580 (HN) / 090.320.2455 (HN) / 0938.006.424 (HCM)

1. Warranty case

- In case the problem is determined to be due to a manufacturer's fault and still has the warranty period (6 months)

- The product has no signs of 3rd party intervention (external repair).

- The serial number, seal on the product and the warranty card must be the same, intact, not torn or scratched.

- Goods are not affected by the environment (water absorption, corrosive chemicals, thermal impact causing deformation).

2. Cases not covered by warranty

- Products that cannot be traced back to the supplier/distributor have the right to refuse the warranty.

- The product has expired or lost the warranty card.

- The warranty card/invoice is lost, or the warranty stamp is torn, no longer has the warranty stamp, the warranty stamp is overwritten or modified.

- Warranty card/invoice Does not specify the Serial number and date of purchase.

- The serial number on the machine and the Warranty Card do not match or cannot be determined for any reason.

- The product is damaged by mechanical impact of dropping, breaking, impacting, scratching, denting, damp, rusting or caused by fire or natural disaster.

- The product shows signs of damage caused by rats or insects.

- The product is damaged due to improper use of the manual, using the wrong voltage.

- Types of accessories attached such as: Remote control, battery control, power cord, signal wire, line straightener, signal light, headset, fan on the device, damaged causing fire or explosion.

- Arbitrarily dismantling, changing product structure, using incorrect instructions, using incorrect components.

- Products purchased at suppliers/distributors but beyond the warranty period, our company will provide chargeable repair services for you.

Note: The general policies and regulations applied on this website and the member web apply from January 1, 2020, we will continuously update the sales policies to ensure compliance with the laws of the manufacturer. water, consumers. Therefore, we hope that you regularly follow our policies.